{"id":51929,"date":"2021-02-10T08:53:48","date_gmt":"2021-02-10T13:53:48","guid":{"rendered":"https:\/\/siigonube.portaldeclientes.siigo.com\/?p=51929"},"modified":"2023-10-31T15:57:26","modified_gmt":"2023-10-31T20:57:26","slug":"solicitud-resolucion-documento-soporte-electronico-en-la-dian","status":"publish","type":"post","link":"https:\/\/siigonube.portaldeclientes.siigo.com\/solicitud-resolucion-documento-soporte-electronico-en-la-dian\/","title":{"rendered":"Solicitud resoluci\u00f3n documento soporte electr\u00f3nico en la DIAN"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"51929\" class=\"elementor elementor-51929\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a98659 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a98659\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9782bf5\" data-id=\"9782bf5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22a72dd elementor-aspect-ratio-219 elementor-widget elementor-widget-video\" data-id=\"22a72dd\" data-element_type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/bhnkrN-PKYQ&quot;,&quot;aspect_ratio&quot;:&quot;219&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-wrapper elementor-fit-aspect-ratio elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b39a267 elementor-widget elementor-widget-text-editor\" data-id=\"b39a267\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h1 style=\"text-align: center;\"><span style=\"font-size: 16px;\"><strong><span style=\"font-family: verdana, geneva, sans-serif; color: #333333;\"><span style=\"color: #f7274e;\"><span style=\"font-size: 20px;\">Im<span style=\"color: #f7274e;\">port<\/span>ante<\/span><\/span><\/span><\/strong><\/span><\/h1><p><span style=\"font-size: 16px;\"><strong><span style=\"font-family: verdana, geneva, sans-serif; color: #333333;\">Al momento de solicitar tu resoluci\u00f3n de documento soporte electr\u00f3nico, es necesario que tengas en cuenta lo siguiente:<\/span><\/strong><\/span><\/p><ul><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">El prefijo debe terminar en una letra y no en n\u00famero.<\/span><\/li><li><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px;\">Debes solicitar una resoluci\u00f3n de facturaci\u00f3n, por cada tipo de comprobante que manejes.\u00a0<\/span><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"bordegif aligncenter wp-image-71188 \" src=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/02\/tipo-de-comprobantes-ds.gif\" alt=\"tipo de comprobantes ds\" width=\"1041\" height=\"284\" \/><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\">La solicitud de resoluci\u00f3n de documento soporte electr\u00f3nico se realiza exclusivamente ante la DIAN, de la siguiente manera:<\/span><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\"><strong>1.<\/strong> Ingresas a la p\u00e1gina de la DIAN <span style=\"text-decoration: underline;\"><span style=\"color: #00aaff;\"><a style=\"color: #00aaff; text-decoration: underline;\" href=\"https:\/\/www.dian.gov.co\" target=\"_blank\" rel=\"noopener\">www.dian.gov.co<\/a><\/span><\/span> y te diriges a la opci\u00f3n: <strong>Transaccional\u00a0<\/strong>\u2013\u00a0<strong>Usuario registrado.<\/strong><\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"bordegif aligncenter wp-image-28248 size-full\" src=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/10\/solicitar-resolucion-1.gif\" alt=\"DIAN Transaccional \u2013 Usuario registrado\" width=\"1076\" height=\"684\" \/><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\">Luego, digitas los datos de ingreso que el sistema te solicita:<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"bordegif aligncenter wp-image-85010 size-full\" src=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/03\/Iniciar-sesion-DIAN-muisca.gif\" alt=\"\" width=\"676\" height=\"584\" \/><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\">Una vez accedas a la plataforma, seleccionas la opci\u00f3n \u201c<strong>Numeraci\u00f3n de Facturaci\u00f3n<\/strong>\u201d.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"bordegif aligncenter wp-image-51934 size-full\" src=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2022\/07\/Numeracion-de-facturacion-DIAN.gif\" alt=\"\" width=\"648\" height=\"652\" \/><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\"><strong>2.<\/strong> All\u00ed te diriges a la secci\u00f3n de <strong>Numeraci\u00f3n de Facturaci\u00f3n \u2013 Solicitar Numeraci\u00f3n de Facturaci\u00f3n<\/strong>.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-28251\" src=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/10\/solicitar-resolucion-4.png\" alt=\"Solicitar resoluci\u00f3n 4\" width=\"490\" height=\"609\" srcset=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/10\/solicitar-resolucion-4.png 490w, https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/10\/solicitar-resolucion-4-241x300.png 241w\" sizes=\"(max-width: 490px) 100vw, 490px\" \/><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\"><strong>3.<\/strong> El sistema te mostrar\u00e1 la siguiente ventana, donde te hace la aclaraci\u00f3n de que es necesario tener actualizado el RUT, especialmente, nombre o raz\u00f3n social, direcci\u00f3n, responsabilidad para facturar y establecimientos de comercio.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-28252\" src=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/10\/solicitar-resolucion-5.png\" alt=\"\" width=\"430\" height=\"191\" srcset=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/10\/solicitar-resolucion-5.png 430w, https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/10\/solicitar-resolucion-5-300x133.png 300w\" sizes=\"(max-width: 430px) 100vw, 430px\" \/><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\">Una vez lo valides, das clic en el bot\u00f3n \u201c<strong>Aceptar<\/strong>\u201d.<\/span><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\"><strong>4.<\/strong> Esto te llevar\u00e1 a la pantalla de informaci\u00f3n del contribuyente, para continuar seleccionas \u201c<strong>Ingresar<\/strong>\u201d.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-28253\" src=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/10\/solicitar-resolucion-6.png\" alt=\"Solicitar resoluci\u00f3n 6\" width=\"869\" height=\"440\" srcset=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/10\/solicitar-resolucion-6.png 869w, https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/10\/solicitar-resolucion-6-300x152.png 300w, https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/10\/solicitar-resolucion-6-768x389.png 768w\" sizes=\"(max-width: 869px) 100vw, 869px\" \/><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\"><strong>5.<\/strong> En la consulta de la numeraci\u00f3n de facturaci\u00f3n, das clic en \u201c<strong>Autorizar Rangos<\/strong>\u201d.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-28254\" src=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/10\/solicitar-resolucion-7.png\" alt=\"Solicitar resoluci\u00f3n 7\" width=\"957\" height=\"483\" srcset=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/10\/solicitar-resolucion-7.png 957w, https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/10\/solicitar-resolucion-7-300x151.png 300w, https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2021\/10\/solicitar-resolucion-7-768x388.png 768w\" sizes=\"(max-width: 957px) 100vw, 957px\" \/><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\"><strong>6.<\/strong> Se te habilitar\u00e1 la siguiente pantalla:<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"bordegif aligncenter wp-image-51935 size-full\" src=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2022\/07\/Solicitud-de-autorizacion-de-rangos-DIAN.gif\" alt=\"\" width=\"1080\" height=\"332\" \/><\/p><p><span style=\"font-size: 14px; font-family: verdana, geneva, sans-serif; color: #333333;\"><span style=\"color: #f7274e;\"><strong>Importante:<\/strong> <span style=\"color: #333333;\">s<\/span><\/span>ugerimos que la resoluci\u00f3n se solicite con prefijo y preferiblemente que no sea num\u00e9rico, porque al enviar a la DIAN, se concatenan los campos de prefijo y consecutivo, y eso puede causar conflictos.<\/span><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\"><strong>7.<\/strong> Una vez diligencies todos los campos, das clic en el bot\u00f3n \u201c<strong>Agregar<\/strong>\u201d.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"bordegif aligncenter wp-image-51936 size-full\" src=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2022\/07\/Seleccionar-Borrador-DS.gif\" alt=\"\" width=\"1376\" height=\"196\" \/><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\"><strong>8<\/strong>. Realizas la aceptaci\u00f3n de la generaci\u00f3n por la casilla \u201c<strong>B<\/strong><strong>orrador<\/strong>\u201d.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"bordegif aligncenter wp-image-51937 size-full\" src=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2022\/07\/Ventana-el-documento-a-sido-guardado.gif\" alt=\"\" width=\"484\" height=\"112\" \/><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\"><strong>9.<\/strong> Luego seleccionas la opci\u00f3n \u201c<strong>Definitivo<\/strong>\u201d.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"bordegif aligncenter wp-image-51938 size-full\" src=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2022\/07\/Seleccionar-Definitivo-Documento-soporte.gif\" alt=\"\" width=\"1432\" height=\"208\" \/><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\"><strong>10.<\/strong> Procedes a realizar la primera firma digital para generar el formulario.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"bordegif aligncenter wp-image-51939 size-full\" src=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2022\/07\/Firma-digital-documento-soporte.gif\" alt=\"\" width=\"440\" height=\"500\" \/><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\"><strong>11.<\/strong> El sistema te mostrar\u00e1 la solicitud de numeraci\u00f3n, donde es necesario que vuelvas a generar la firma, para ello das clic en el bot\u00f3n \u201c<strong>Firmar<\/strong>\u201d.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"bordegif aligncenter wp-image-51940 size-full\" src=\"https:\/\/siigonube.portaldeclientes.siigo.com\/wp-content\/uploads\/2022\/07\/Seleccionar-opcion-firmar-Documento-soporte.gif\" alt=\"\" width=\"1204\" height=\"156\" \/><\/p><p><span style=\"color: #333333;\"><strong>12.<\/strong> Una vez finalices, visualizar\u00e1s el formato 1876.<\/span><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\"><span style=\"color: #f7274e;\"><strong>Importante:<\/strong><\/span> este proceso es responsabilidad del usuario y se realiza directamente en la p\u00e1gina de la DIAN.<\/span><\/p><p><span style=\"font-family: verdana, geneva, sans-serif; font-size: 14px; color: #333333;\">Por \u00faltimo, es necesario <span style=\"text-decoration: underline; color: #00aaff;\"><a style=\"color: #00aaff; text-decoration: underline;\" href=\"https:\/\/siigonube.portaldeclientes.siigo.com\/asociar-prefijos-de-documento-soporte-electronico-en-la-dian\/\" target=\"_blank\" rel=\"noopener\">asociar los rangos de numeraci\u00f3n (asociar prefijos) de documento soporte en la DIAN<\/a><\/span>.<\/span><\/p><p style=\"text-align: center;\"><strong><span style=\"font-size: 14px; font-family: verdana, geneva, sans-serif; color: #333333;\">Si tienes inconvenientes siguiendo el paso a paso de esta gu\u00eda, hemos habilitado espacios de capacitaci\u00f3n con expertos para que te ayuden a realizar el proceso y solucionar tus dudas, <span style=\"text-decoration: underline; color: #00aaff;\"><a style=\"color: #00aaff; text-decoration: underline;\" href=\"https:\/\/us06web.zoom.us\/webinar\/register\/WN_kKZbxKx-RJWQr99CCqgNyg#\/registration\" target=\"_blank\" rel=\"noopener\">inscr\u00edbete aqu\u00ed<\/a><\/span>.<\/span><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>La solicitud de resoluci\u00f3n de documento soporte electr\u00f3nica se realiza exclusivamente ante la DIAN, de la siguiente manera: 1. 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